Privacy Policy
Trip Insights (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect from you, how we use it, and your rights in relation to that information when you visit our website at https://trip-insights.com (the “Site”).
1. Information We Collect
We collect two types of information: information that personally identifies you (“Personal Information”) and information that does not (“Non-Personal Information”).
Personal Information: We do not collect Personal Information from casual visitors who simply browse the Site. If you choose to submit an enquiry through one of our contact forms, we may collect your name, email address, phone number, travel dates, group size, budget range, and any message you write. We collect this solely to forward your enquiry to the lodge or activity provider you have indicated interest in.
Non-Personal Information: We may collect aggregated, non-identifying information such as browser type, operating system, referring pages, pages visited, and general usage patterns to help us improve the Site.
2. Cookies and Tracking Technologies
We may use cookies or similar technologies (such as local storage) to recognize your browser, remember preferences, and analyze traffic patterns. These cookies do not store Personal Information unless you voluntarily submit it through a form. You can configure your browser to decline cookies, although some features of the Site may not function properly if you do so.
We may use an anonymized, privacy-friendly analytics service to understand page traffic and improve the Site. No personally identifiable information is stored or shared with that service.
3. How We Use Your Information
We use Personal Information solely to:
- Forward your enquiry to the relevant lodge or activity provider;
- Respond to your questions or requests;
- Improve the Site and our services;
- Send administrative information, such as changes to our Terms or Privacy Policy.
We do not use your Personal Information for marketing purposes unless you have explicitly opted in to receive communications from us.
4. Sharing and Disclosure
We do not sell, rent, or trade your Personal Information to third parties. We may share your Personal Information only in the following limited circumstances:
- With the lodge or activity provider you contacted through an enquiry form, so they can respond to your request;
- With service providers who process information on our behalf (for example, website hosting, email delivery, or analytics), and who are contractually obligated to keep the information confidential and secure;
- When required by law, such as to comply with a subpoena, court order, or legal process, or to protect the rights, property, or safety of Trip Insights, our users, or others.
5. Data Retention
We retain enquiry submissions only for as long as necessary to fulfill the purposes described in this Policy, including forwarding your enquiry and responding to follow-up questions. Non-Personal Information used for analytics is aggregated and retained only as needed to understand general usage trends.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to the Personal Information we hold about you;
- Request correction of inaccurate or incomplete Personal Information;
- Request deletion of your Personal Information;
- Object to or restrict certain processing of your Personal Information;
- Withdraw any consent you have previously given.
To exercise any of these rights, please contact us at content@trip-insights.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect the Personal Information you submit to us. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of any information you transmit to us, and you do so at your own risk.
8. Children’s Privacy
The Site is not directed at children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.
9. International Users
The Site is operated from Uganda. By using the Site, you acknowledge that your information may be processed in Uganda and that data protection standards may differ from those in your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Your continued use of the Site after any revision constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at content@trip-insights.com.